Refund policy

Last Updated: 14th February, 2026

We want you to absolutely love your Evesun bag. If something isn't right, we're here to make it right — quickly and fairly. Please read our return policy below before raising a request. 🤍

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📋 Return Eligibility

To be eligible for a return, your item must meet all of the following:

✦ Return requested within 48 hours of delivery

✦ Item is unused and in original condition

✦ All original tags, packaging, dust bags, and accessories are intact

✦ No signs of wear, stains, damage, or alteration

✦ Valid proof of purchase (order number) provided

✦ Unboxing video required for damage or defect claims

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🔄 How to Initiate a Return

Just reach out to us within 48 hours of delivery:

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💰 Refund Process & Timeline

Once we receive and inspect the returned item:

Step	Timeline
Return request reviewed	Within 24 hours of your request
Item inspected after pickup	1–2 working days
Refund processed (if approved)	Within 3 working days
Refund reflects in your account	3–5 working days (depends on your bank)

Refunds are issued to the original payment method. For COD orders, refunds are processed via bank transfer — please share your account details when raising the request.

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🔁 Exchanges

We offer exchanges for:

✦ The same product (subject to availability)

✦ A different product of equal or higher value

✦ Price difference to be paid for higher value exchanges

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🚨 Damaged or Defective Items

If your bag arrives damaged or defective — we take full responsibility. Here's what to do:

✦ Contact us within 48 hours of delivery

✦ Share your unboxing video and clear photos of the damage

✦ We will offer a replacement, exchange, or full refund — and cover all return shipping costs

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❌ Non-Returnable Items

The following are not eligible for return:

✦ Items marked as Final Sale or Clearance

✦ Gift cards

✦ Items showing signs of use, wear, or damage after delivery

✦ Returns requested after 48 hours of delivery

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🚚 Return Shipping Costs

✦ Damaged or defective item: We cover all return shipping costs — no charges to you

✦ Change of mind return: Return shipping charges may be deducted from your refund amount

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🛑 Order Cancellations

✦ Orders can be cancelled before dispatch — contact us immediately on WhatsApp

✦ Once dispatched, cancellations are not possible — please follow the return process above

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